How to complain about a Registrant

Our complaints procedure applies to all BPC Registrants, that is all those practitioners who appear on our public Register.

If you are a patient engaged in psychoanalytic psychotherapy, you have the right to expect your therapist to practise in a safe, effective and appropriate manner. Our role is to ensure that all BPC Registrants are fit to practise.

We are committed to fairness and transparency in our complaints procedure.

What is fitness to practise?

By fitness to practise we mean where a Registrant has the skills, knowledge, character and health to practise safely and effectively. Fitness to practise may also involve issues outside of professional or clinical performance. Fitness to practise is established and maintained by training, supervision and Continuing Professional Development (CPD) and by a robust, responsive and fair procedure for dealing with complaints.

How to complain

If you have concerns about your therapy, in the first instance you should speak with your psychotherapist. If that does not work, then you can make a complaint directly to us. To make a complaint, you can send us an email or contact us by phone on 020 7561 9240. Alternatively you can make a complaint to us in writing, but please be aware that responses to postal complaints are slower whilst COVID restrictions are in place.

The Fitness to Practise Officer
British Psychoanalytic Council
Suite 7, 19-23 Wedmore Street
London
N19 4RU

Please include the complainant’s full name and contact details, the substance of the complaint (including as much detail as possible, such as names, dates and places), supporting information, documents relevant to the complaint and, the name and (if known) place of work of the Registrant. Please note in order to run a transparent complaints process all correspondence in relation to a complaint received from a Complainant will be copied to the Registrant under complaint at the screening stage.

Further guidance on how to make a complaint can be downloaded below.

 

Documentation on how to make a complaint

Guidelines for Making a Complaint
- (1 MB DOC)
Download
Complaints Procedure
- (992 KB PDF)
Download

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