How to raise concerns about a Registrant

If you are a patient engaged in psychotherapy, you have the right to expect that your Therapist will practise in a safe, effective and appropriate manner at all times. Furthermore, all BPC registrants are required to practise in accordance with our Code of Ethics and Ethical Guidelines.

If you have concerns regarding the therapy provided to you by your Therapist, or the Fitness to Practise of a Registrant in general, you can raise your concerns with us directly.

The BPC is a Professional Standards Authority (PSA) Accredited voluntary register and we are responsible for maintaining the register and quality assuring the Fitness to Practise of the Registrants on our public Register.  

How to raise concerns

If you have concerns about your therapy, you should speak with your psychotherapist in the first instance. If that does not work, you can raise your concerns with us directly. Alternatively, and if you wish to raise Fitness to Practise concerns, in general, in connection with a Registrant, please use the same contact details stipulated below.

You can send us an email or contact us by phone on 020 7561 9240. Alternatively you can detail your concern in writing however please be aware that our responses are slower whilst COVID restrictions are in place.

The Fitness to Practise Officer
British Psychoanalytic Council
Suite 7, 19-23 Wedmore Street
London
N19 4RU

Please include the following details:

  • Your full name and contact details;
  • The substance of the concern, including as much detail as possible such as names, dates and places, supporting information and any relevant documents;
  • The name and (if known) registration number and place of work of the Registrant;

For information on how long we retain Fitness to Practise documentation, please review our Retention Policy below.

Should the BPC receive concerning information during the course of an investigation which raises safeguarding concerns or suggests that a criminal offence may have taken place, we will escalate these concerns in accordance with our ‘Reporting Concerns to Third Parties’ policy below.

The BPC has, as of 31 January 2022, introduced a new Fitness to Practise Procedure which supersedes the 2016 Complaints Procedure attached below. For all complaints received post-31 January 2022, the new Fitness to Practise Procedure will apply and this is located here

Please be aware if you contact us for an initial conversation about a concern, a confidential note will be kept.

Documentation on how to make a complaint

Retention Policy
- (161 KB PDF)
Download
Reporting Concerns to Third Parties
- (133 KB PDF)
Download

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Fitness to Practise Documents

To read our Fitness to Practise Procedure and the associated guidance documents, please click here
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