How to raise concerns about a Registrant

If you are a patient engaged in psychotherapy, you have the right to expect that your Therapist will practise in a safe, effective and appropriate manner at all times.

If you have concerns regarding the therapy provided to you by your Therapist, you can raise your concerns with us directly.

The BPC is a Professional Standards Authority (PSA) Accredited voluntary register and we are responsible for maintaining the register and quality assuring the Fitness to Practise of the Registrants on our public Register.  

How to raise concerns

If you have concerns about your therapy, you should speak with your psychotherapist in the first instance.

If that does not work, you can make a complaint directly to us. To make a complaint, you can send us an email or contact us by phone on 020 7561 9240. Alternatively you can make a complaint in writing however please be aware that responses to postal complaints are slower whilst COVID restrictions are in place.

The Fitness to Practise Officer
British Psychoanalytic Council
Suite 7, 19-23 Wedmore Street
London
N19 4RU

Please include the following details within your complaint:

  • Your full name and contact details;
  • The substance of the complaint, including as much detail as possible such as names, dates and places, supporting information, documents relevant to the complaint;
  • The name and (if known) place of work of the Registrant

For further guidance on how to make a complaint, please note our ‘Guidelines for Making a Complaint’ below.

For information on how long we retain Fitness to Practise complaint documentation, please review our Retention Policy below.

Documentation on how to make a complaint

Guidelines for Making a Complaint
- (1 MB DOC)
Download
Complaints Procedure
- (992 KB PDF)
Download
Retention Policy
- (161 KB PDF)
Download

Next

What is Fitness to Practise

The BPC quality assures that Registrants on our public register are Fit to Practise
Read more