Centre Manager

The Refugee Therapy Centre is a small and friendly charity providing psychotherapy and counselling to refugees and asylum seekers in their own languages.

Role: Centre Manager
Location: Finsbury Park, London
Salary: £30,000-£37,000 p.a., pro-rata depending on experience

Role description
Our focus is on helping individuals and families who have suffered to come to terms and move on from their experiences and to enable them to regain control and enjoyment of their lives. Working in 18 languages, we aim to respond sensitively and respectfully to the cultural and linguistic needs of refugees and asylum seekers.

We are looking for:
The purpose of the role is to manage the non-clinical activities of the Centre in an efficient, effective and safe manner. Areas of responsibility include management of office and other non-clinical staff (to include Human Resource best practice) office administration, operational planning, managing and training of non-clinical staff, including volunteers, maintenance of supplies and equipment, resource management, health and safety, security, financial and budgetary management (co-ordinating with external advisors as necessary), fundraising and provision of support to ongoing projects, and any other duties as directed or which may be required.

Given the pivotal role that the Centre Manager plays, the post holder is the natural administrative deputy to the Clinical Director and will be expected to represent RTC at both internal and external forums.

This position is full time, (40 hours per week) for the duration of 1 year with the possibility of extension (funding dependent), probationary period of 6 months.

Duties and Responsibilities:

• To participate in the planning, development and management of the Centre, ensuring that at all times its stakeholders, clients, partners, staff and volunteers receive the best possible service.
• To take responsibility under the Clinical Director supervision in assembling proposals for funding, presentations, and general promotion of the Centre. To keep an updated database of funding activity in consultation with the Clinical Director, oversee and be actively involved to ensure that funding targets and reporting obligations are achieved
• To provide day-to-day Human Resource (HR), advice to employees, issuing employment documentation in a timely manner, maintaining accurate records of attendance and working within employment legislation
• To maintain and update staff handbooks, ensure health & safety regulations are adhered to, and to facilitate ongoing training and development
• To motivate and coach staff to develop skills to work to their full potential, by setting measurable targets and undertake regular performance reviews
• To communicate with staff on behalf of the Clinical Director as and when required
• To be available for occasional evenings and weekends as required
• To have knowledge of best practices for managing processes, communicating changes, maintaining legislative and relevant charity governance compliance
• To maintain comprehensive records and ensure the financial integrity of the Centre, including data compliance obligations
• To effectively weigh all the options to hand and performing critical assessments of organisational and personnel needs
• Ability to discern when to update and seek guidance from Clinical Director with regard to sensitive or complex issues

Office Management
• To be responsible for the comprehensive management and development of the Centre’s administration, policies and procedures
• Work within employment legislation and ensure the Centre’s compliance with the legislation
• To participate in the introduction, maintenance and development of new systems, including those that are computer-based, to ensure service delivery and statistical reporting
• To ensure enquiries are responded to effectively and courteously.
• To keep up-to-date with Health and Safety legislation
• To participate in development of business plans and budgetary reports with the accountant and in consultation with the Clinical Director
• To co-ordinate and manage, in conjunction with the Clinical Director, capital projects undertaken by the organisation, including overall responsibility for building maintenance
• To arrange internal/external meetings, organise seminars, workshops and conferences as requested by Clinical Director
• Manage Clinical Director’s diary
• To prepare agendas for meetings, submit proposals and draft policies, collate necessary papers, and circulate appropriately
• To attend relevant meetings, take minutes, draft correspondence and reports as necessary and ensure that agreed actions are followed through and delivered
• To prepare reports for funders and others on the progress of the Centre and its activities as required
• To agree with the Clinical Director a budget for office equipment and supplies
• To ensure maintenance and repair of equipment as necessary, or replacement if appropriate and to ensure the cleanliness and security of the premises
• To oversee the work of the Centre’s Accountant, including setting targets and deliverables
• To ensure that the Centre’s Management Accounts are presented to the Trustees and Management Committee prior to their meetings.
• To oversee incoming and outgoing invoices, ensuring appropriate payment and to keep a clear and transparent filing systems of contractual documentations.
• To ensure that all Centre utility and other accounts are checked and settled within the specified time limits
• To oversee the correct use of office space and consulting rooms and ensure diaries are maintained
• To be responsible for organising, overseeing and evaluating events that take place at the Centre or are organised by the Centre
• To be responsible for the general welfare of the office, including overseeing office supplied, filing system and facilities maintenance
• To oversee and liaise with the IT Service Provider as necessary, and to oversee staff’s access to information on computers and to software.
• To be responsible for keeping the Centre’s website up to date

Contact email: refugeetherapyrecruit@gmail.com

Website: Refugee Therapy Centre


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